Sign Up and Add Your First Site

Click “Coba gratis” (Try Free) on the homepage, then register through the Auth0 screen with Google or with email and password. New accounts always start with the Free plan.

If you already have an account, open the Login page and choose Login with Google or Login with Email. After logging in, you’ll go directly to “Daftar situs” (Site List).

This banner appears because your email hasn’t been verified. Until it is, the Add site button will be disabled.

We’ve already sent a verification link to your email. Open that link, then return to the dashboard and click “Sudah saya verifikasi” (I have verified) on the banner to refresh your session. After that, the Add site button will become active.

Click “Tambah situs” (Add Site) on the “Daftar situs” (Site List) page (or the + Tambah situs button in the sidebar). Enter the Site Address and Site Name, then click “Periksa situs” (Check Site). If the check passes, click “Tambah situs” (Add Site).

A Site ID is created automatically from the domain. Click change next to it if you want to modify it. The Site ID is used in the widget code and cannot be changed after the site is created. You can type the address without https://.

The Add site dialog checks two things: whether a sitemap is found and whether the content of the homepage is readable. This process can take up to 20 seconds because the sitemap is searched for in /sitemap.xml, robots.txt, and other common locations.

• Sitemap not found: the site cannot be added. If your sitemap is in a different location, open Advanced, enter the Sitemap Address (optional), then click Check again.
• Site content may not be readable: this is just a warning. The homepage may be empty before JavaScript runs, which is usually a sign of a React or Vue site. The site can still be added.

After you click “Tambah situs” (Add Site), your site is automatically read and added to the knowledge base without a Check step. You’ll then be taken to the Site Summary.

If a warning appears that the initial ingest failed, open Select site → Knowledge base and click Check, then Apply if the results are correct. If the knowledge base is still empty after 10 minutes, the Knowledge base panel will display the message “Knowledge base masih kosong” (Knowledge base is still empty) with the same instructions.

The Site Summary displays a Chatbot Preparation checklist containing 4 steps. The status of each step is calculated from the original data, so nothing is checked manually:

1. 1Knowledge base populated: the content of your site has been read.
2. 2Persona created: the bot’s tone of voice has been set in Persona & answers.
3. 3Set up & test widget: the appearance has been saved and the allowed domains have been entered.
4. 4Installed on your site: checked after a visitor chats via the widget on your site.

Only the next step displays details and a button.

Registration and appearance setup usually take less than five minutes. Reading the site content runs in the background and the duration depends on the number of pages in the sitemap.

The Knowledge base panel states that the initial ingest usually takes 1 to 3 minutes, and the pages are updated automatically when finished. Sites with many pages in the sitemap will take longer. After that, you just need to create a persona, test the chat in the Widget preview, and install the code.

Free and Starter include 1 site, Pro up to 3 sites, and Studio up to 50 sites. Need more than 50 sites? Use the Contact us link on the Pricing or Account & plan page for a Business plan.

If your site quota is full or your email isn’t verified, the Add site button is disabled with a tooltip explanation. You can see your site usage in Account & plan and in the header of “Daftar situs” (Site list). Chat quota is shared by all sites within one account.